RefundPolicy

All professional fees paid to CMG (the "Retainer Fee") are non-refundable, except in the narrow circumstances described below. This reflects the fact that a migration file involves substantial professional work — assessment, strategy, document preparation, and liaison with Australian authorities — from the moment it is opened, regardless of the eventual outcome.

Consistent with your signed Client Advisory Agreement, no refund is issued where, among other circumstances:

This list mirrors Clause 8.2 of the Client Advisory Agreement and is illustrative, not exhaustive — the signed Agreement is the authoritative source.

A partial refund may be considered, at CMG's sole discretion, only where CMG has been wholly unable to commence any services for a reason solely attributable to CMG — and even then, only for the portion of the Retainer Fee that corresponds to work not yet performed.

If a refund is approved:

Any cooling-off period does not apply once an assessment, advice, document review, or file registration has been provided.

Fees paid to the Department of Home Affairs, skills assessment bodies, English-testing bodies, or any other government or third-party body are separate from CMG's professional fees, are your responsibility, and are not covered by this policy. Refunds for those fees, where available, must be sought directly from the relevant body.

To request a refund, contact us in writing at info@cwmigrationgroup.ae with your Agreement number. If your file did not result in approval, you may also request a written summary of the work performed on it.

This summary is governed by, and subordinate to, Clause 8 (Refund Policy) of your signed Client Advisory Agreement and by the laws of the United Arab Emirates (Emirate of Dubai). Any dispute concerning a refund is subject to the dispute resolution process in Clause 13 of that Agreement, including arbitration administered by the Dubai International Arbitration Centre (DIAC).